After verifying the procedures in the environment overview and establishing connectivity to the customers network via vpn, rdp, or another remote support app try the following:
- Ping the vcenter server to verify it is online, after a successful ping test try to use the vSphere Client to connect to the Virtual Center server. If this succeeds use the GUI client to check to see if there are errors or alarms triggered. Normally there are yellow or red icons to indicate this.
- If you can ping the vcenter server but cannot connect to it with the vSphere Client try using RDP to login to the server. Sometimes there are problems with SQL server not starting quickly enough which causes the Virtual Center Server service to not start. If this is the case go into the MS Windows Services control panel and try to manually start the VMware Virtual Center Server service.
When a virtual machine appears as “Invalid”, but you can still RDP to the server…
Log into the host esx/esxi server and remove the VM from inventory, then browse the datastore and readd it back to inventory and everything should be ok.
Powering off unresponsive VM’s